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If the problem persists after trying the above steps, please contact our customer support team or engineering staff. Please provide the following information when submitting a support request:
- Photos
Please provide at least two photos showing as many wiring details as possible, including the connections between the driver, motor, controller, and power supply.
- Video
(Optional) A video recorded on a mobile phone after powering on the system. The video should show the driver's status LED behavior, demonstrate the motor shaft being turned by hand, or capture any other details you believe may be helpful.
- Description
- Briefly describe the tests you have conducted and the corresponding results.
- You can submit the above information by clicking the chat icon in the bottom-right corner of the STEPPERONLINE website. We will respond within 12 hours.