If you find duplicate orders in your order history, please first check the payment status of each order to confirm whether you were actually charged.
There are usually two scenarios:
- If only one of the duplicate orders was charged, there is no need to worry. StepperOnline will process and ship the paid order as usual, while the unpaid duplicate order will not be processed.
- If two or more of the duplicate orders were charged, please contact StepperOnline as soon as possible via the live chat on our website. We will work to cancel the duplicate order(s) before shipment and issue a full refund for each. We will keep you updated throughout the process.