STEPPERONLINE orders have five statuses: Processing, Shipped, Completed, Pending, and Failed.
The order statuses in the normal processing flow are as follows:
Below is a detailed explanation of each status:
1. Processing
This status means that STEPPERONLINE has received full payment for your order. The order is being prepared for shipment and will be shipped within 24 hours.
2. Shipped
Once the order has been shipped, the status changes from Processing to Shipped. You will receive an email notification containing the tracking number and tracking link for your order.
3. Completed
This status indicates that the order process has been completed. If you have not received your package, please contact our support team.
4. Pending
Pending means that the order has not yet been fully paid. This typically means that payment has not yet been received in STEPPERONLINE's account. Only orders using the bank transfer payment method may have a Pending status. We check our bank account daily, and once we receive your payment, we will update the status to Processing. If you can provide us with a payment receipt after making the transfer, we would greatly appreciate it.
5. Failed
Orders for which payment fails will be marked as Failed. Common reasons for payment failure include network issues, incorrect payment information, or insufficient credit card balance. Please try again or use a different credit card to place a new order.
There is no need to worry about Failed orders, as we regularly cancel them.