Once you place an order containing pre-order products, our customer service team will contact you with an estimated delivery date. Because the lead time for pre-order items differs from that of in-stock items, we recommend placing separate orders for pre-order products and in-stock products to ensure timely delivery.
If you change your mind after placing an order for a pre-order product and no longer need the item, you may cancel the order at any time before it ships, and we will process your refund promptly. To cancel, contact STEPPERONLINE customer service via online chat, email, or phone, and our team will assist you.
Please note that once an order is placed, the requested inventory may be allocated immediately. If you cancel and then place a new order for the same product, the item may no longer be available from the current batch, and you may need to wait for the next restocking cycle. We recommend planning your orders accordingly to avoid delays.