If you wish to cancel an order after placing it, please click the live chat icon in the bottom-right corner of our website to open a chat window. You only need to provide the following two pieces of information:
- Order number. If you do not know your order number, you may provide the recipient's name or the email address used when placing the order.
- Reason for cancellation.
Common reasons for cancellation include:
- Product out of stock
- Shipping time issue
- Change of mind
- Wrong or multiple items selected
- Incorrect shipping address
- Found a lower price on another platform
Typically, if the goods have not yet been shipped, we will cancel the order or issue a refund immediately. If the goods have already been shipped, we will attempt to intercept the shipment and notify you of the outcome as soon as possible.
Note: To expedite the process, please do not file a chargeback or payment dispute with your bank, as this will significantly delay the refund.