After placing an order, you may need to make changes before or after payment. This article explains what can be modified and how to request each type of change.
1. Change the Payment Method
Orders are processed and shipped after payment is received. If your payment has failed or has not yet been completed, you are free to update any details in your order. Alternatively, you may simply place a new order with the correct details, and the unpaid order will be automatically cancelled after a set period.
If you need to change the payment method, we support two options: PayPal and Stripe. Once we receive your request, we will send you a payment link so you can complete the transaction directly.
2. Change the Product Quantity, Model, or Fulfillment Warehouse
If you need to modify an order after payment, please contact us within 12 hours of placing the order. We will attempt to intercept your order before it ships, but we cannot guarantee that the request will be fulfilled. The sooner you contact us, the higher the chance of a successful modification.
If the interception is successful, we will notify you promptly and confirm the updated details with you. If the modification results in a price difference, we will issue a supplementary invoice or a partial refund accordingly.
3. Change the Shipping Address
Before shipment: For orders shipped from our China warehouse, the shipping address can be changed before the order is dispatched. For orders shipped from other warehouses, please contact us as soon as possible. We will check the order status to determine whether the address can still be changed. Please note that address changes are generally not possible once the order has entered the packing process.
After shipment: Once an order has been shipped, address changes are generally not possible, with the exception of orders shipped from our China warehouse.
For orders shipped from our China warehouse, it may still be possible to request an address change after shipment. Upon receiving your request, we will contact the shipping carrier as soon as possible. Whether the change can be completed depends on the carrier, and we will keep you updated on the status of your request.
Note: Address changes after shipment may incur additional fees charged by the carrier. These fees are only applied if the address change is successfully completed. If the change cannot be processed, no additional fees will be charged, and your original product charges remain unaffected.