Dear Customer,
To protect your rights and ensure a smooth claims process if needed, please follow these steps upon receiving your package:
- Retain All Packaging
Keep all packaging materials—including the outer box, inner padding, and shipping label—for at least 7 days in case verification is required.
- Inspect Your Order Promptly
- If possible, inspect the contents at the time of delivery while the courier is still present.
- Verify the product model(s), quantity, and physical condition against your order details.
- If You Find Any Issues
Document the issues immediately by taking clear photographs of:
- All sides of the outer packaging (with the shipping label clearly visible)
- Close-ups of the product identification labels
- Any damage or defects (include a reference object for scale)
- Preserve All Evidence
Do not discard any original packaging. We may require the following to process a claim:
- An official damage report issued by the carrier (please request this from the carrier within 48 hours of delivery)
- Additional documentation for insurance purposes
Please note: Failure to provide the required documentation—including photos of the packaging and product labels—may prevent us from processing your claim.