What should I do if something is missing from my order after delivery? If this happens, please refer to the following two scenarios.
- Missing Product
Products within a single order may be shipped in separate packages. Before shipping, our customer service team will typically confirm whether you would like the order split into separate shipments.
If your package has been delivered and a product appears on the packing slip but is not in the box, it may have been omitted during packing or lost in transit. Please contact us directly via our live chat.
We recommend that you keep the outer shipping packaging in case a shipping claim needs to be filed.
- Missing Parts
If you find that the product is missing parts (e.g., terminals, wires, connectors, or cables), the accessories may have become loose and fallen out during transit. Please carefully check the inside of the package and all packaging materials. If you still cannot find the missing parts, please contact us as soon as possible, and we will send you replacement parts free of charge.