In some cases, the tracking status of your parcel may not update for several days. This often occurs when the parcel has been removed from the automated sorting process at the distribution center. There are several reasons why your delivery might be delayed:
- The address on the shipment is incorrect or incomplete (e.g., a transposed postal code or a missing house number).
- The shipping label has detached from the shipment.
- The packaging was compromised or slightly damaged during transit and requires repackaging.
Domestic Shipments: If the status of a domestic shipment has not updated for more than 6 business days, you may request an investigation.
International Shipments: If the status of an international shipment has not updated for more than 14 business days, you may request an investigation.
STEPPERONLINE proactively monitors all shipment statuses. If a delivery issue arises, we will contact the logistics provider immediately to investigate. If you have any questions during this process, please feel free to contact us and we will work to resolve them promptly.