Orders placed on our website generally fall into two categories: orders from registered customers and orders from guest (non-registered) customers. The methods below will help you quickly locate your order information.
1. Orders from Registered Customers
If you are a registered customer:
a. Click the "Order History" link to go directly to your order history page. b. Check the email address you used when placing the order to view your order information.
Because order-related emails are sent automatically by our email system, they may be flagged as spam and end up in your junk or spam folder. If you cannot find the relevant email in your inbox, please check your junk or spam folder.
2. Orders from Guest (Non-Registered) Customers
For guest customers, email is the only way to access your order information.
We typically send two emails to the address you provided: one after the order is placed and another after the order has shipped. Please check your email for these messages. As noted above, order-related emails are sent automatically and may be flagged as spam, so be sure to check your junk or spam folder as well.
If none of the above methods help you locate your order, please contact our customer service team. We will assist you in searching for your order using your name, phone number, shipping address, or other relevant information.